Need Help?
We're here to help! If you have any questions, issues, or feedback about DropSpot, please don't hesitate to reach out to us.
Frequently Asked Questions
How do I create an account?
You can create an account by downloading the DropSpot app and using "Sign in with Apple" to register.
How do I add friends?
Use the "Connections" feature in the app to send friend requests to other DropSpot users. Once they accept, you'll be able to see each other's activities and locations.
How do I update my location?
Your location updates automatically when you have location services enabled. Make sure to grant location permissions to the app in your device settings.
I'm having technical issues
If you're experiencing technical problems, please contact us at info@drop-spot.de with details about the issue, including:
- Your device model and operating system version
- The version of the DropSpot app you're using
- A description of the problem
- Steps to reproduce the issue (if applicable)
How do I delete my account?
You can delete your account at any time through the app settings, or by contacting us at info@drop-spot.de. Once deleted, all your personal data will be removed in accordance with our Privacy Policy.
Privacy and Data
For information about how we handle your data, please see our Privacy Policy. For our terms of service, please see our Terms of Service.
Response Time
We aim to respond to all support inquiries within 48 hours during business days. For urgent matters, please mark your email as urgent and we'll prioritize it accordingly.